IndiGo clarifies its web check-in procedures
- The airline has neither changed its web check-in policy, nor is there any charge for web check-in
- IndiGo’s “Advance selection” segmentation is based on consumer preferences and market demand; IndiGo customers will NOT compulsorily have to pay for the seats
- This is a common practice followed by airlines across the globe
India’s largest low-cost carrier, IndiGo confirms that there is no change in the airline’s web check-in practice. Keeping in mind consumer preferences and market demand, IndiGo makes dynamic decisions about pricing for Advance Seat selection. This segmentation helps us to serve different customer segments as per their requirements. For instance, passengers who would prefer to have extra leg-room seats or would like to be seated together on a flight can make advance reservations and minimize any inconvenience of their preferred seats being not available when they arrive at the airport for check-in. Similarly, families or friends who would like to be seated together on a flight can make advance reservations and minimize any inconvenience of contiguous seats being not available when they arrive at the airport for check-in. The pricing of different seats is dynamic in nature and may vary based on aircraft type, length of the route, occupancy, days before departure etc.
This is to further clarify that IndiGo customers will NOT compulsorily have to pay for the seats. The pricing is only for advance selection of seats. When the customer checks-in at the airport, the seats would be assigned for free. That said, there is no guarantee that the seat of choice for the passenger would be available at the time of airport check-in. Advance selection for a small fee helps consumers reserve the seat of their choice on their flight.
While the preferred seat pricing starts as low as INR 100, there would be some seats that may be available for free depending on the market dynamics for the flight. Thus, there are some seats that are available for free at a certain time period before departure (e.g. 1 day before departure) or on certain aircraft type (e.g., ATR operated flights). If the passengers have no particular preference for seats and would not like to pay for advance seat selection, they can either reserve any free seats available at the time of web check-in or will, of course, be assigned seats at the time of airport check-in.
This is a common practice followed by airlines across the globe. The customers can always obtain the seat at the airport kiosk check-in or counter, though this may not guarantee that they would be assigned the seat of their choice.